We are sorry we didn't give you the best shopping experience. I checked our system. You placed the order on April 19th, which was the first public holiday of Easter. The entire logistics in Australia stopped working, but we still worked overtime to send it to you. And because of the Easter and ANZAC holidays, the entire Australian logistics stopped working for a week, so your order was not delivered in time.

Although we are a small outdoor products company in Victoria, we have always been committed to providing exemplary customer service, and we try our best. But there are also many situations that we cannot control.