After-sales care · Cosy Camp
More adventures for the gear you love.
Find tent cleaning, ask about a repair or get help with a purchase. A clear next step, with the right information for your item.
Keep good gear going
What can we help with?
Choose the kind of help you need. We will show you what to prepare and where to go next.
Current service
Choose the care your tent needs
Select a treatment and tent size to see the matching listing price. The team confirms your model, condition and quotation before work begins.
Check eligibility first
The current cleaning service is limited to Cosy Camp customers with tents from brands stocked in store. Contact us with your model and order details if you are unsure.
- Clean & Dry: routine cleaning and drying.
- Clean, Dry & Waterproof Coating: adds a coating treatment.
- Mould option: includes mould cleaning, drying and coating. Ask about suitability for your tent fabric and condition.
$64.90 AUD
Listing price. Model and condition are assessed before the final quotation.
Add your tent model to the order note. If you need it for an upcoming trip, ask us to confirm the current queue first.
Assessment required
A repair starts with a closer look
Send the brand, exact model and clear photos of the problem. We will advise whether a repair or replacement part is available, then discuss the work and any cost with you.
Ask about a repair ↗Support after purchase
Let us help with your gear
Tell us what happened and which product you purchased. We will review the details and explain the next steps for your item and brand.
Contact us about a warranty issue ↗Read the returns & refund policy ↗Make it personal
An idea worth talking about
Interested in engraving or customising outdoor gear? Share the item, material, design and quantity so we can confirm what is currently possible.
Discuss a custom project ↗What happens next?
- 01
Share the details
Your model and photos help us understand what needs attention.
- 02
Confirm the plan
We explain the assessment, proposed work, costs and timing before you proceed.
- 03
Arrange the handover
Once confirmed, arrange showroom drop-off or shipping with our team.