Try the new enquiry flows without sending a request. Existing service links open the current booking, submission and rewards pages.
Cosy Camp · Services & support
Hire your next setup, care for the gear you love, or find help with a purchase. We’re here for the whole camping journey.
BEFORE THE TRIP. AFTER THE ADVENTURE.
Camp. Care. Repeat.
How can we help?
Choose what you need. We’ll help you find the right way forward.
Rental · Melbourne pickup
Start with a package, or hire the individual gear you need. Choose your dates and check the final quote on the rental listing.
Dates and final pricing are checked on each rental listing. Package contents and exact tent allocation need to be confirmed for your booking.
For hire · Up to 2 people
A compact starting point for one or two campers, with a tent, double air mattress and camp essentials. Confirm the chosen tent and kit with our team.
Check dates and the full hire quote on the listing.
View kit & check dates
For hire · Up to 4 people
A package for two to four campers. Tell us how many air beds and chairs you need, and confirm the tent allocation before booking.
Check dates and the full hire quote on the listing.
View kit & check dates
For hire · Up to 4 people
A Snow Peak led rental setup for two to four campers. Confirm the allocated tent, furniture and remaining package contents for your dates.
Check dates and the full hire quote on the listing.
View kit & check dates
For hire
Check dates and the full hire quote on the listing.
View kit & check dates
For hire
Check dates and the full hire quote on the listing.
View kit & check dates
For hire
Check dates and the full hire quote on the listing.
View kit & check dates
For hire
Check dates and the full hire quote on the listing.
View kit & check dates
For hire
Check dates and the full hire quote on the listing.
View kit & check dates
For hire
Check dates and the full hire quote on the listing.
View kit & check datesThe displayed packages are listed for up to four people. Tell us your group size and dates so we can help plan a suitable rental setup.
Ask about a group rentalPackage listings explain the tent, sleeping setup, seating and other equipment. Sleeping bags and gas canisters are not included in these packages.
Plan collection and return with our team. Check the showroom details before travelling, and ask us about any special arrangements.
Showroom & directions ↗Confirm your dates, exact kit, hire charge and any deposit in the booking flow. Product stock alone does not confirm date availability.
Rental information & FAQs ↗Gear care
Tell us about your tent or equipment. We can help confirm the right service, assess a repair enquiry and explain the next step.
For review only. Details and attachments stay in this page and are not sent to our team.
Tell us the model and condition. We’ll need to confirm eligibility, the right treatment and current timing.
Up to 5 files, 20 MB each. JPG, PNG, WebP, HEIC/HEIF or PDF. This preview keeps a local attachment list only.
In the connected version, these details would be used to reply to this enquiry. No marketing sign-up is included.
Review the details before previewing the confirmation. Nothing will be submitted.
The connected service would confirm receipt, give you a request reference and explain what happens next.
Preview complete. No enquiry, booking, case or email has been created.
After-sales support
Have a problem with a product? Start with the item and what happened. You can continue without an order number or an account.
For review only. Details and attachments stay in this page and are not sent to our team.
If you cannot find an order, share the purchase details you have in your description. You can still ask for help.
Up to 5 files, 20 MB each. JPG, PNG, WebP, HEIC/HEIF or PDF. This preview keeps a local attachment list only.
In the connected version, these details would be used to reply to this enquiry. No marketing sign-up is included.
Review the details before previewing the confirmation. Nothing will be submitted.
The connected service would confirm receipt, give you a request reference and explain what happens next.
Preview complete. No enquiry, booking, case or email has been created.
Cosy Camp Marketplace
Browse pre-owned gear, or let us assess an item you would like to sell. Start with the path that fits you.
Explore current marketplace listings. Open an item to check its actual condition, included components and support details.
Marketplace
$600.00
Available to purchase
View item & condition
Every used item is different. Refer to its own listing for condition, photographs, included components and applicable support details.
Browse all marketplace gear ↗The trial program currently accepts products from brands carried in-store. Include the details below so our team can assess your item.
Cosy Points
Find your points, explore rewards and see the benefits available to your account.
Open your rewards account to see your actual balance, available rewards and current program details. Sign in when prompted to see your personal benefits.
View my points & rewards ↗Explore the rewards program ↗See the earning activities currently available in the rewards program.
Explore earning activities ↗Check the points needed and the rewards available to your account.
See available rewards ↗If a gift exchange needs staff assistance, contact our team before making collection or delivery arrangements.
Ask about a gift exchange ↗Tell our team about your gear or your next trip. We’ll help you find the right service.
The proposed enquiry flow includes a guest option. If you cannot find your order number, you can still provide your product and purchase details for the team to review.
Please contact us before sending gear for service or marketplace assessment. Confirm the item, the next step and the delivery or drop-off arrangements with our team.
Explore our outdoor events page for current activities and community updates.
Explore Cosy Camp events ↗
