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Q&A
EXPRESS SHIPPING
*Please contact customer service for Express Shipping Option
If you need your gear immediately, be sure to use our AU Post Express delivery system. We are proud to offer an express delivery service that can deliver to any address in Australia within 1-3 business days (normally) which Most items are delivered the next day. Express delivery orders are given priority and are usually dispatched the same day if the order is placed before 12 noon.
REGULAR SHIPPING
Our regular shipping method will ship via AusPost or other local couriers depending on item and location. We endeavour to have all orders shipped out as soon as possible. Please note, we do not ship on weekends.
The following shipping times are estimates only, and large/bulky items or orders containing multiple items (e.g. board-packed) may take longer than the estimate. Please allow up to 2-5 business days for delivery, or use our express delivery service to receive your order as quick as possible.
During sale periods our shipping process may be delayed, so please allow up to an additional 1-2 days for delivery at these times (express orders excluded).
VIC: 2-5 Business Days
Melbourne: 1-2 Business Days
NSW: 2-7 Business Days
Sydney: 2-3 Business Days
ACT/Canberra: 3-5 Business Days
QLD: 3-14 Business Days
Brisbane: 3-5 Business Days
SA: 4-14 Business Days
Adelaide: 3-5 Business Days
WA: 7-14 Business Days
Perth: 3-14 Business Days
NT: 3-14 Business Days
TAS: 3-14 Business Days
**Please keep in mind both Standard & Express shipping time-frames are estimates. Sometimes there are delays with shipping carrier operations due to unforeseen circumstances which are unfortunately beyond our direct control. At Cosy Camp we endeavour to pick, pack and dispatch your order within the next business day after it is placed to ensure delivery as quickly as possible.
IN STORE PICKUP
We offer in-store pickup as a shipping option for all Online orders. If you select to pick up your order in store, you'll receive an email to notify you when your order has been picked and packed ready for pick up.
You may pick up your item/s from our store at
Please allow 1 business day from purchase to pick up for order assembly.
Others
For Other Question and Concerns, please contact our customer service at Contact Us